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Graphics issues and device drivers
Question
ID
128
Category
Qlucore Omics Explorer
  Other
Date Created
2017-10-17 12:55:17
Date Updated
2017-10-17 13:03:04
How can display issues in Qlucore Omics Explorer be addressed?
Answer
If you have issues with plots not being shown or if Qlucore Omics Explorer stops unexpectedly when you start a new plot, if texts and fonts look ugly or you experience any other issues with graphics or the display, there is a considerable probability that this is due to the driver software for your graphics adapter.

In these cases, the first action you should take is to ensure that the drivers for the graphics adapter are up to date. It is unfortunately well known that there are versions of drivers from some manufacturers that include errors, and updating to a newer version often solves these problems. In some rare cases, a revert to an older driver may be necessary as an interim step, before a working version of the driver is released.

If you are a Mac user, make sure to accept suggested upgrades pushed to you by Apple.

If you are running Windows it is normally best to upgrade the drivers directly from the web page of the graphics adapter manufacturer. These are normally more up to date than the ones you get through Windows Update.

The three most common graphics adapter manufacturers are NVidia, AMD and Intel. Their support pages for driver updates are available here:

For Intel cards: https://downloadcenter.intel.com/
For NVidia cards: http://www.nvidia.com/Download/index.aspx
For AMD Radeon cards: http://amd.com

Note 1: For computers from some manufacturers you need to go to the computer manufacturer's page to download updated drivers.
Note 2: It can be important with languages and hence you should go to the correct page/region to find the correct driver (example. If you have a French computer start to look for drivers on the French versions of the suggested web pages)

Specifically we know that if you have an Intel graphics adapter with drivers that are of any of the two versions below, you will experience problems with the graphics in Qlucore Omics Explorer. These drivers drivers were released during spring and early summer 2017.

15.45.18.4664
15.45.19.4678

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