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Crashes in version 3.3 and onwards on some Dell computers
Question
ID
129
Category
Qlucore Omics Explorer
Date Created
2017-12-19 11:17:25
Date Updated
2018-12-12 11:56:28
A Dell computer has the following behavior with Qlucore Omics Explorer 3.3 or later:

* Crash when "About" is opened OR
* "Open" dialog is empty OR
* Crash when example data set is loaded OR
* Extremely slow Project manager OR
* Crash when Project manager is opened.

The graphics drivers are up to date. What do I do now?
Answer
The above problems may be indications of the computer having a bad version of "Dell Backup and Recovery Manager". It is recommended that the user uninstalls that software, as it causes the above problems for QOE and other software created with the Qt libraries.

If the customer really needs the Dell software, they must contact Dell and ask them for an updated version that will work with QOE.

The problem is not unique to QOE, it affects a large number of applications that are built with several versions of Qt version 5.


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